When choosing a funeral home, it is important to consider the level of standards and accreditation held by the funeral home and its staff.
Luke Apthorpe & Family Funeral Directors are proud accredited members of the Australian Funeral Directors Association (AFDA). Luke Apthorpe & Family are one of a handful of AFDA members in the Hunter Valley area.
Formed in 1935, the AFDA is widely recognised as the authoritative voice on all funeral related matters. The only national funeral industry association with members in every state and territory, AFDA member firms are chosen by more than 60% of families to provide funeral services.
The AFDA develops and promotes professional standards in the funeral industry and has developed several standards for industry practice. These are based upon fundamental and legitimate occupational health and safety, public health, legal and community standards. AFDA member firms are required to abide by these standards. AFDA Members and the AFDA trademark represents security, care and professional service.
WHY CHOOSE AN AFDA MEMBER?
AFDA Members are bound by a strict Code of Ethics and Practice designed to meet both community needs and expectation in all aspects of service delivery. The code is a reassurance to the community of sincere care and professional service, particularly at a time of uncertainty and distress for grieving family and relatives.
Prospective member firms must comply with required standards for Premises, Equipment and Vehicles (PEV) before AFDA Membership is granted. Re-accreditation is required every three years.
The AFDA develops and promotes professional standards in the funeral industry. In conjunction with its membership, community groups and professional expertise, AFDA has developed several standards for industry practice. These are based upon fundamental and legitimate occupational health and safety, public health, legal and community standards. AFDA Member firms are required to abide by these standards.
Members of the Australian Funeral Directors Association agree to honour the spirit and provisions of the Code and as subscribers to the Code to hereby affirm and accept willingly the responsibilities and privileges that are implied by membership of the Association.
CODE OF CONDUCT
1. To maintain in all matters the highest standards of business, professional and personal conduct.
2. To respect in all circumstances the confidentiality and trust placed in us by our clients and members of the public.
3. To ensure that staff is qualified and competent.
4. To ensure that facilities are adequate for all services rendered to the community.
5. To provide information concerning the range of services available, the prices of these services, and the functions and responsibilities accepted on behalf of our clients.
6. To give a written estimate of all funeral charges and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as is practicable.
7. To respect the personal choice of clients and have regard for their diversity of beliefs in religious and cultural practices.
8. To ensure that all advertising is in good taste and directed to informing the public.
9. To be thoroughly conversant with the laws of the land as they apply to funeral service and allied industries and professions.
10. To provide access to a client advisory service with conciliation and arbitration arrangements available to help resolve any disputes which arise between members and their clients.
more information: www.afda.org.au